To what degree is a fully automated NOC possible in this rapidly changing world where service providers are looking at overhauling their infrastructure to IP, faced with build versus buy decisions for their Next Generation Operational Support System (NG OSS) selection, and faced with even greater competition in delivering complex services?

There is evidence that the Operational and Business Support Systems (OSS/BSS) are moving toward tighter end-to-end automations.

Here are some scenarios, which may already be a reality in your operational environment.

� The brick and mortar NOC becomes obsolete. Management of networks, services, and customers are fully automated through root-cause-correlation and resource reconfiguration without human intervention. Fewer and fewer people are required in the operation center to the extreme scenario where it is literally locked down and lights out. Engineers leverage virtualized applications to access tools anywhere and anytime eliminating the need to be centralized.

� Manual problem management and resolution necessary only when the automated OSS cannot automatically resolve the problem. The OSS resolves the problem automatically. If the OSS fails then the engineer is notified and can virtually access a probable cause list of correlated alert details, inventory information, affected services, and impacted customers. When a trouble ticket is resolved, all associated alerts are cleared automatically, the engineer confirms an automatic reconfiguration of resources and automated commands are sent back to related equipment to re-establish service to the customer.

� End-to-end integrations. Systems are fully integrated through interfaces eliminating manual queries into inventory systems, fault management systems, element management systems, resource management systems, customer relationship management systems, service management systems, etc� reducing costly delays and eliminating human error.

� Workflow automation. Business Process Management (BPM) is leveraged across all critical repeatable processes for management of adds, deletes, and modifications to new network and service resources. The near real-time state of manual and automated tasks are accurately managed in a workflow system to eliminate costly mistakes, which may impact customer satisfaction with mean-time-to-provision and mean-time-to-repair.

What OSS problems do you have today? Let Longview Software help you streamline your operations environment today and provide long-term solutions for the challenges of tomorrow.

Add Comments